Refund and Returns Policy

Effective July 14, 2026

Research materials may be subject to storage, integrity, and chain-of-custody controls. Contact JD BioWorks before sending any item back. Unauthorized returns may be refused.

Incorrect, Damaged, or Missing Shipments

Email support@jdbioworks.com within 3 calendar days of delivery or the carrier’s reported delivery date if an incorrect item arrived, a package was visibly damaged, contents were missing, or tracking shows a delivery problem. Include the order number, a concise description, photographs of the shipping carton and product when relevant, and any carrier documentation.

Unopened Items and Ordering Errors

Requests involving an unopened item or customer ordering error must be made within 7 calendar days of delivery. Approval is not automatic and depends on the product, seal condition, storage requirements, elapsed time, and whether integrity and chain of custody can be verified. Return shipping may be deducted from an approved refund when the issue was not caused by JD BioWorks.

Items That Cannot Be Returned

Opened, altered, partially used, improperly stored, temperature-compromised, or otherwise unverifiable materials are not eligible for return. We also do not accept returns sent without written authorization.

Resolution and Refund Timing

After review, an approved resolution may be a replacement, store credit, or refund to the original payment method. Approved refunds are normally initiated within 5–10 business days after the decision or authorized return is received and inspected. Financial institutions may require additional time to post a refund.

Cancellations

Request cancellation promptly. An order can be cancelled before fulfillment begins; once packed or shipped, the return rules above apply. Nothing in this policy limits rights that cannot lawfully be waived.

Payment Disputes And Chargebacks

If you do not recognize a charge or believe an order was billed incorrectly, contact support@jdbioworks.com promptly with the order number and a description of the issue. JD BioWorks will investigate in good faith and provide available order, payment, shipping, delivery, and communication records to the customer or payment provider as appropriate.

Nothing in this policy limits a customer’s rights under applicable law or payment-network rules. A payment dispute may cause the related order or account to be placed on hold while the matter is investigated. Knowingly false, duplicative, or abusive disputes may result in purchasing restrictions where permitted by law.