Shipping Policy

Effective July 23, 2026

JD BioWorks ships eligible laboratory research-material orders within the United States. Products are for laboratory research only and are not for human or veterinary use.

Order Eligibility and Review

Orders may be held, declined, or cancelled for account, payment, inventory, address, fraud, legal, carrier, or research-use review. An order confirmation is not acceptance of an order or a shipment confirmation.

Processing

Most verified, in-stock orders ship the same business day or the next business day, Monday through Friday, after payment, account, inventory, address, and compliance review are complete. Orders placed after a carrier pickup, or orders requiring additional review, may ship the next business day. Weekends, holidays, weather, carrier disruption, unusually large orders, or additional verification may extend processing time.

Current Domestic Shipping Options

• FedEx 2Day: $15 flat rate on eligible U.S. orders below $150.
• Free FedEx 2Day: eligible U.S. orders of $150 or more after applicable discounts.

Available methods and charges are shown at checkout. Delivery dates are carrier estimates, not guarantees. Service availability may change based on carrier coverage, weather, and shipment characteristics.

Addresses, Tracking, and Delivery

FedEx services require a complete physical street address; we do not currently offer USPS shipping or delivery to P.O. boxes. Customers must provide a complete, deliverable address. We may place an order on hold to review an address mismatch, freight-forwarding location, restricted destination, or other delivery concern. Tracking will be emailed when available.

Manual Payment Verification

Where a manual payment method is offered, do not send payment until the order confirmation page provides an order number and payment instructions. The order remains on hold and will not ship until payment is manually verified.

Delays, Damage, and Missing Packages

Inspect the shipment promptly. For visible damage, an incorrect item, missing contents, or a tracking problem, email support@jdbioworks.com within 3 calendar days of delivery or the carrier’s reported delivery date. Include the order number, a description, photographs of the package and contents when relevant, and any carrier notice.

Restrictions

We do not currently ship outside the United States. We may decline or cancel shipment to a destination that is restricted by law, carrier policy, payment-provider requirements, or our research-use policies. Contact support@jdbioworks.com with shipping questions.